Resume

Michael G. Porter

(PDF Download Available)

Education 

Master of Public Policy and Administration — The University of Tennessee (Anticipated Graduation: December 2017)

Bachelor of Arts in Political Science — The University of Tennessee (May 2014)

Professional Experience

University of Tennessee — Office of Undergraduate Admissions

Academic Outreach Coordinator, January 2017 – Present

  • Assist with strategic direction, operation, and assessment of the UT Visitors Center and the daily visit program, which serves over 30,000 per year
  • Design and implement overall recruiting strategy to engage and yield top students
  • Develop and cultivate intentional working relationships with campus and community partners including 174 academic departments, 9 academic advising offices, 20 student life offices, and 4 partner hotels
  • Coordinate, plan and oversee over 1,000 personalized campus visit experiences for targeted prospective students and their families yearly
  • Recruit, schedule, train, and supervise 15 student assistants who are responsible for day-to-day clerical functions of the Visitors Center

Visitors Center Counselor, August 2014 – December 2016

  • Marketed the assets of the University of Tennessee, Knoxville and the City of Knoxville through 30-minute information session given up to five times a day to groups of 2-300 people each, tailoring the presentation to each group’s interests
  • Read, interpreted, and evaluated students’ academic credentials and make admission/denial recommendation of up to up to 700 students each year
  • Counseled prospective freshmen and transfer applicants on the admission process and involvement opportunities at the University
  • Wrote Visitor Center Playbook – a training guide containing policies, procedures, and evaluation criteria for student assistants
  • Assisted in managing ongoing strategic mass communication with prospective students including email, print, web page, and other media in close consultation with the Assistant Director of Undergraduate Admissions
  • Corresponded regularly with prospective students by handwritten notes, emails, and phone calls to provide appropriate follow-up from their campus visit
  • Collaborated with transfer and marketing teams within the Office of Undergraduate Admissions to create transfer specific visit experiences hosted for over 200 prospective students per year
  • Assisted with recruiting in Tennessee and out-of-state areas, ranging from large county college fairs to small school visits
  • Maintained expert knowledge of the undergraduate application process, the Common Application, and AdmissionsPros software

University and Community Service

Young Professionals of Knoxville

Marketing Committee Member, April 2017 – Present

  • Write, edit, and publish bimonthly career development blog posts
  • Assist in creation of marketing material (website, print, social media, and shirts) distributed to over 2,000 members

University of Tennessee — Office of the Chancellor

Commission for LGBT People Co-Chair, August 2015 – May 2017

  • Provided strategic decision making and direction for the Commission, a 45-member advisory group comprised of faculty, staff, and students
  • Advised the University of Tennessee’s Chancellor of programs, policies, and services designed to improve the status of lesbian, gay, bisexual, and transgender people on the Knoxville campus
  • Supervised a 20 hour per week Graduate Research Assistant

University of Tennessee — Division of Enrollment Management

Customer Service Task Force Member, August 2016 – May 2017

  • Designed and recommended service standards for 6 departments within the Division of Enrollment Management
  • Collaborated with Human Resources to provide training and development curriculum for 130 employees

tnAchieves

Mentor, August 2015 – December 2016

  • Provided encouragement and information on the college search and enrollment process to 7 mentees
  • Led 3 tnAchieves team meetings with student mentees on goals setting, applying for college, and navigating college enrollment

Presentations

  • Mythbusters: Uncovering the Truth behind the Competitive Admissions Process, College Goal Tennessee, Chattanooga, TN (October 2016)
  • Start with Why, Tennessee Association of Collegiate Registrars and Admissions Officers (TACRAO) Workshop, Nashville, TN (July 2016)
  • Creating Effective Campus Partnerships, Collegiate Information and Visitor Services Association Conference, San Diego, CA (June 2016)
  • Creating the “WOW” Moment: 4 Fundamentals of Customer Service, VolCorps Student Recruiter Training, Knoxville, TN (April 2015)

Professional Associations

Young Professionals of Knoxville, April 2017—Present

International City/County Management Association, August 2016 – Present

Tennessee Association of Collegiate Registrars and Admissions Officers, June 2016 – Present

Collegiate Information and Visitor Services Association, September 2014 – Present